At Tweak, we ship to both New Zealand and Australia

Shipping costs are determined based on the weights/order count of the items. 

Shipping Time:

• We strive to ship orders within 24-48 hours from the time the order was placed, except on Saturday, Sunday & Public Holiday.
• If preparation of the item or stock availability takes time beyond 48 hours, we will inform the customer about the delay.
• Once the order is shipped, we provide the customer with tracking details, which can be used to track the order as per our logistic partner's message.

Delivery Time:

• Dispatch and deliveries are done across Australia within 3-8 working days, subject to unforeseen circumstances like traffic, weather conditions, and something out of human control.
• Shipments originating from Christchurch usually shipped within 72 working hours.

Shipping Charges:

• All prices are inclusive of Tax.
• If the shipping cost is applicable, it shall be shown at the time of checkout, and the customer will be aware of it before making payment.

Packaging & Handling Charges:

• There are no additional charges for packaging and handling.

Returns:

• Currently, we do not have a return policy.
• In case the package is damaged during the shipping process, please provide clear photos of the outer carton and damaged products to validate the complaint.
• Write to us at tweaknewzealand@gmail.com within 24 hours of delivery of the product.
• The damage of the product will be considered only if there is damage to the product more than 30% of the total goods shipped, not the packaging.

Customer Support:

• Our customer support hours are Monday through Friday, 10am to 5pm EST.
• If you reach out beyond this time, please be patient.

Authenticity and Quality:

• We assure you of the authenticity and quality listed on our site.
• Happy Shopping!

If you have any questions, please contact us!